What to do when your Samsung Galaxy Watch cannot connect to Wi-Fi

Last Update date : Aug 05. 2026

Your Galaxy Watch can use the same Wi-Fi network as your phone when needed. However, it does not always stay connected to Wi-Fi. When your watch is connected to your phone using Bluetooth, the Wi-Fi connection may be turned off or inactive to save battery. If your watch is out of range of your phone and cannot connect to Wi-Fi, follow the steps below.

Galaxy Watch displaying an icon indicating it is not connected to the internet.

Note: Available settings may vary depending on your watch model, software version and carrier.

Make sure Wi-Fi is turned on and check if your watch is connected to a network.

Galaxy Watch quick settings panel with Settings highlighted. Galaxy Watch quick settings panel with Settings highlighted.

Step 1. Open Settings.

Galaxy Watch Settings screen showing Connections option. Galaxy Watch Settings screen showing Connections option.

Step 2. Tap Connections.

Galaxy Watch Connections screen. Galaxy Watch Connections screen.

Step 3. Tap Wi-Fi.

Galaxy Watch Connections screen showing Wi-Fi option turned on. Galaxy Watch Connections screen showing Wi-Fi option turned on.

Step 4. Tap the switch to enable Wi-Fi > Then, select an available network connection.

* You may be required to enter a password.

Important: When the watch is connected to the phone via Bluetooth, the watch stops using Wi-Fi to conserve battery life.

The watch will use Wi-Fi again in the following situations:

  • When the connection between the phone and watch is disconnected.
  • When an app requires a Wi-Fi connection.
  • While the watch is charging.
  • When downloading a software update on the watch.
  • In other situations where a Wi-Fi connection is needed.

To connect to a hidden network, tap Add network > Choose a security type if needed. Next, enter the network name and password > Tap Save.

Note:

  • When a Galaxy device is connected to the watch, the Sync Wi-Fi profile feature is enabled, allowing Wi-Fi profiles saved on the Galaxy device to sync with the watch. The watch will then automatically connect to saved Wi-Fi networks. This feature may only be available on certain watch models, and enterprise AP Wi-Fi profiles are not supported.
  • Wi-Fi cannot be managed on the Galaxy Fit.

Make sure your Wi-Fi network is working properly.

  • Connect your phone (or another device) to the same Wi-Fi network.
  • Check if the device can access the internet.


Troubleshooting: If the device cannot connect or has no internet access, restart the router and try again.

Note: Some router security settings may prevent your Galaxy Watch from connecting.

If the issue continues, try resetting your Galaxy Watch.

Note: Back up your data using the Galaxy Wearable app before resetting your watch. Samsung is not responsible for data loss.

Galaxy Watch Settings menu showing the General option. Galaxy Watch Settings menu showing the General option.

Step 1. Open Settings > Tap General.

* You cannot access settings directly on the Galaxy Fit. Instead, open the Galaxy Wearable app on your phone to manage the settings.

Galaxy Watch General menu showing the Reset option. Galaxy Watch General menu showing the Reset option.

Step 2. Tap Reset.

Galaxy Watch reset confirmation screen showing the Reset button. Galaxy Watch reset confirmation screen showing the Reset button.

Step 3. Review the displayed information, then tap Reset.

Note:

  • For the Gear Fit2 Pro, tap Gear info, then select Reset Gear.
  • For the Galaxy Fit, swipe the screen and tap About band. Then, select Reset band > Reset.

Follow-up: After resetting, reconnect your watch to your phone using the Galaxy Wearable app to continue setup.

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